Greta’s is committed to protecting your privacy in accordance with their obligations under the Data Protection Act 1998. This privacy policy explains what information Greta’s collects about you and how it will be used. When you access this website you agree to be legally bound by all our terms and conditions as well as our privacy policy outlined below.
Our contact details
Name: Gretas Home Decor
Address: Twin Oaks, Youngwoods Way,
Alverstone Garden Village, Sandown,
Isle of Wight PO36 0HF
Phone: 07491 640580
E-mail: sallyanne@Gretas.co.uk
Transactions
Greta’s makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.
The type of personal information we collect
We currently collect and process the following information:
• Name, Address, Phone-number, Email address, & details of Products purchased.
• We also collect your credit-card or other payment card details, for the purposes of the transaction, but these are not retained following completion of the transaction.
• If you pay using ‘Stripe’, their privacy policy can be seen here: https://stripe.com/gb/privacy
• If any of the information you have provided changes at any time, or appears to be incorrect, please let us know by sending an email to sallyanne@gretas.co.uk
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• You have made a purchase requiring a delivery, and your information is required to enable us to handle and send you your purchases.
• You have sent us a message or enquiry via post, email, telephone or a form on our website.
We do not share this information with anyone except as follows:
In order to process your order for goods, Greta’s may pass your personal information and payment details to third party providers such as Royal Mail, and other delivery companies and, where it is lawfully requested to do so, regulatory authorities. Such third party providers will only have access to the personal information needed to perform the relevant service. They may not use your personal information for any other purposes and are required to process your personal information in accordance with the Data Protection Act 1998.
Greta’s will not otherwise provide any of the personal information you give to us to any third party for any purpose unconnected with a transaction you initiate, except with your prior consent.
In no circumstances will Greta’s collect any data that is not directly related to the use of this transaction; So, for example, we will not record other sites that you have visited.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us (b) We have a legitimate interest for the following reasons:
• We collect this information from details you enter on our website, in order to be able to deliver the correct products to you, and/or contact you regarding your order.
• We need to retain this information to record sales, in case we need to contact you in relation to our products & services, or to enable us to issue refunds for a short period if necessary.
• If you wish us to remove your information at any time please contact us.
How we store your personal information
Your information is securely stored in paper files and/or on a secure computer.
We keep your name, address, phone-number, email address & details of products purchased for up to 12 months. We will then delete your information by deleting it from our computer and/or shredding paperwork.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information..
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information.
Your right to object to processing - You have the the right to object to the processing of your personal information.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by sending an email to sallyanne@gretas.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by sending an email to sallyanne@gretas.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
Copyright © 2024 Greta’s - All Rights Reserved.
Powered by GoDaddy